In the rapidly evolving world of power grid reliability, staying ahead isn’t just about having the right tools—it’s about having the right conversations. That’s where Dynamic Ratings’ User Group Meetings enter the picture.
More than just an industry event, User Group Meetings (UGMs) are a powerhouse of collaboration where utility professionals, industry leaders, and Dynamic Ratings experts come together to solve pressing issues, share insights, and drive innovation. Participants don’t just sit back and listen; they engage, challenge ideas, and provide honest feedback that directly shapes the future of monitoring technology.
The 2025 Dynamic Ratings UGM, hosted by Tucson Electric Power (TEP) from October 14 to 16, is set to be the most impactful yet. Packed with expert-led sessions, customer-driven discussions, hands-on training, and exclusive facility tours, it’s where ideas turn into action. Whether you’re looking to strengthen your network, refine your strategies, or influence the next generation of monitoring solutions, the User Group Meeting offers an unmatched opportunity to connect and contribute.
What to Expect at the 2025 User Group Meeting
At Dynamic Ratings, we believe that knowledge fuels progress. Through webinars, articles, trade show participation, social media updates, and a dedicated customer resource portal, we help utilities stay ahead of the curve. Our User Group Meetings take industry knowledge-sharing to the next level—providing a space for utilities to exchange ideas and share critical feedback.
The 2025 Dynamic Ratings UGM will offer a two-day immersive experience. Attendees will gain insights from presentations delivered by Dynamic Ratings experts covering key monitoring topics and from customer-led discussions that showcase real-world applications, challenges, and successes. Facility tours, always a highlight of UGM events, will offer an exclusive look at operational sites.
The Power of the Closed-Door Session
One of the most anticipated moments of every UGM is the closed-door discussion. This isn’t just another Q&A session; it’s an open, vendor-free forum where real talk happens.
To create a trusted space for transparency, all Dynamic Ratings personnel, including Agents and Reps, leave the room. This ensures that customers can speak freely about their experiences. Instead of a pre-selected moderator, a customer facilitates the discussion.
During this session, customers openly discuss where Dynamic Ratings’ products and services are working, and where they could be improved. This raw, unfiltered feedback provides critical insights that help shape future product enhancements, service improvements, and customer support strategies.
But the discussion doesn’t end behind closed doors. After the private session, customers reconvene in an open discussion, presenting their feedback, highlighting concerns, and collaborating on key action items.
Turning Feedback into Real Improvements
Some of the major advancements driven by UGMs include:
- The expansion of support staff to meet rising demand.
- Customizable training programs tailored for field employees.
- The Release Updates Email List, keeping customers informed with firmware updates, user manuals, and critical product changes.
- Enhancements to the C50 Bushing Monitor, which now includes both voltage reference and sum of current methods.
Customer feedback helps drive innovation and continuous improvement at Dynamic Ratings. As a testament to this philosophy, we continue to enhance our online transformer monitoring system to provide real-time insights and proactive solutions that help utilities improve asset reliability and performance.
Why We’re Excited to Partner with Tucson Electric Power
Hosting the 2025 UGM at Tucson Electric Power (TEP) is an exciting opportunity to bring industry professionals together in a setting that reflects our shared commitment to grid reliability. TEP’s focus on renewable energy, modernization, and efficiency aligns with the discussions and learning opportunities that make our UGMs insightful.
The Value of In-Person Industry Events
While virtual learning has its benefits, nothing compares to the impact of in-person engagement. UGMs provide a unique opportunity for attendees to strengthen industry relationships, collaborate on shared challenges, and contribute directly to shaping Dynamic Ratings’ future product roadmap.
Each UGM is carefully curated to engage different regions and provide localized insights. Past hosts have included ATC in Wisconsin, First Energy in Ohio, and Duke Energy in North Carolina. Holding UGMs in different locations ensures that customers across the country have the opportunity to participate and contribute to industry advancements with their learned experiences.
Dynamic Ratings actively partners with customers to expand the reach of UGMs, offering unique perspectives from various power markets. If you’re interested in hosting a future event, let’s talk.
Be Part of the Conversation – Register Today
Dynamic Ratings is a leader in condition based monitoring solutions, helping utilities improve asset reliability, optimize performance, and enhance grid resilience. Our cutting-edge monitoring technology, expert support, and industry-leading insights empower utilities to make data-driven decisions that extend equipment life and prevent costly failures.
Our User Group Meetings are a free, invaluable resource for industry professionals across the USA looking to enhance their knowledge, connect with peers, and contribute to the future of monitoring technology.
The 2025 Dynamic Ratings User Group Meeting will be hosted by Tucson Electric Power from October 14 to 16, 2025, in Tucson, Arizona. Take advantage of this great free learning opportunity and secure your spot by registering today!
Have questions or want to learn more? Contact us to speak with our team about the event, participation opportunities, or how Dynamic Ratings can support your asset monitoring needs.
Author: Tyler Willis, Dynamic Ratings