Technical Product or Field Service Support

Dynamic Ratings is pleased to provide our customers technical product and field service support.

To receive support promptly and efficiently, please provide the following job site related information when you contact us:

• Dynamic Ratings Job Number
• Utility / Customer, Name
• Site Name
• Substation number
• Transformer manufacturer and unit number

Additional helpful information

• Product model number - (examples - not limited to the following)
  • Control (CPU) - T3, E3, C5, PD, BHM, RMM
  • Sensors - BAU, GIC, RC, LTC, PD, RTD
  • Communications - PCS, iBridge, Gateway, eXtender, SAMS
• Dynamic Ratings Control (CPU or UI) Serial Number

To contact USA Product Technical Support

Business Hours for Product Technical Support
8:00AM - 5:00PM CST (+1 262-746-1230 ext. 21)

Email: support@us-dr.com

To contact USA Field Service Engineering

Contact Number: (+1 262-746-1230 ext.12)

Email: service@us-dr.com