Product Support

Our goal is to provide prompt, customer focused engineering services to meet and exceed customer expectations.

Unmatched Experience and Support

All of our advanced hardware, sensors and analytics are complimented by a team of support engineers who are experts in the monitoring of electrical apparatus.

Whether you are incorporating monitoring and control systems for new transformer specifications; monitoring for motors, generators, switchgear or cables; or providing retrofit systems for electrical power apparatus, our engineers provide the support for planning, design, installation, commissioning and interpretation necessary to ensure that the system meets or exceeds the intended objectives.

Customised Application Design:

With many years experience of utilities and equipment manufacturers worldwide, we understand customer expectations. Experience gained from a large scope of applications, including turn-key projects, integrated design for equipment manufacturers and retrofit applications for existing systems, allows us to provide customised design for integrating a Dynamic Ratings' system to your application that will meet and exceed your expectations.

Prompt Technical Support:

No matter where you are on the globe, we are only a click or phone call away. Our experienced engineers will provide you with prompt assistance when you need. We provide technical support by email or through a phone call. Our contact details are here.

Boots on the ground:

Our dedication to customer satisfaction is illustrated with our policy of offering field support for any new customer installations. With our "boots on the ground" approach, we are able to ensure that the product works exactly the way the customer wants it to work. This final level of customisation ensures that the customer gets the maximum value from the system.

End-to-End testing:

The value of a monitoring system is only achieved if the information is delivered. Hence, the service and support provided by our field service project engineers is not limited to verifying the control functionality. Whenever possible, our engineers support the full end-to-end system testing to verify the wiring, control functionality and the SCADA communication. When our project engineering is completed, we know that the system purchased is fully functional and will get the information delivered.