Technical Product or Field Service Support

Dynamic Ratings is pleased to provide our customers technical product and field service support.

To receive support promptly and efficiently, please provide the following job site related information when you contact us:

• Dynamic Ratings Job or Contract Number
• Utility / Customer, Name
• Site Name
• Substation number
• Transformer manufacturer and unit number

Additional helpful information

• Product model number - (examples - not limited to the following)
  • Control (CPU) - T3, E3, C5, PD, BHM, RMM
  • Sensors - BAU, GIC, RC, LTC, PD, RTD
  • Communications - PCS, iBridge, Gateway, eXtender, SAMS
• Dynamic Ratings (CU or IU) Serial Number or Job Number (Silver label on the Control Unit)

To contact ASIA Product Technical or Field Support

Business Hours for Support
8:00AM - 5:00PM (AEST or AESST) (+61 3 95747722)

Email: asia.support@dynamicratings.com